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Refund Policy
1. You must request a return/exchange within 7 days from the date of receipt of the product.
2. The product must be in its original, unused condition and returned with its original packaging.
The company will process the refund within 7 business days from the date the returned item is inspected and confirmed. Please provide your bank account details for the refund process.
For questions or concerns about returns/exchanges, please contact us at 064-2569568 (9:00 AM – 6:00 PM).
2. The product must be in its original, unused condition and returned with its original packaging.
The company will process the refund within 7 business days from the date the returned item is inspected and confirmed. Please provide your bank account details for the refund process.
For questions or concerns about returns/exchanges, please contact us at 064-2569568 (9:00 AM – 6:00 PM).
Return/Exchange Policy
1. If you wish to return a product, it must be in its original condition, undamaged, and in the original packaging. The customer is responsible for return shipping costs.
2. If the product does not match the description, details, or images on the website, leading to an error.
3. In cases where the company ships the wrong item, or there are missing/extra items not included in the order.
4. If the product is expired or in poor condition compared to what was advertised.
For issues mentioned in points 2, 3, and 4, the company will gladly accept returns/exchanges and ship a replacement within 3 business days, covering all related costs.
2. If the product does not match the description, details, or images on the website, leading to an error.
3. In cases where the company ships the wrong item, or there are missing/extra items not included in the order.
4. If the product is expired or in poor condition compared to what was advertised.
For issues mentioned in points 2, 3, and 4, the company will gladly accept returns/exchanges and ship a replacement within 3 business days, covering all related costs.
Shipping & Delivery
EXO SKIN OFFICIAL CO., LTD ships order every day, with a cut-off time at 4:00 PM. We use Flash Express as our shipping service, and deliveries typically take 1-3 business days. The courier will contact you before delivery using the address and phone number provided.
Payment Method
Bank Account: Kasikorn Bank, Future Park Rangsit Branch
Account Number: 187-1-67448-1
Account Name: EXO SKIN OFFICIAL CO., LTD
Account Number: 187-1-67448-1
Account Name: EXO SKIN OFFICIAL CO., LTD